Oxalis Adventures

Home Booking Booking conditions

The following Booking Conditions, together with all information relating to your chosen holiday contained on our website, form the basis of your contract with Oxalis Holidays Limited. Please read them carefully as they set out our respective rights and obligations.

To make a booking, you must complete our booking form. Subject to availability, we will confirm your holiday by sending a Booking Confirmation and Invoice via email. Once we have received your payment as specified in clause 2, we will send you your holiday itinerary, meeting instructions, and general information about what to bring. Everyone going on holiday must check all documents (including the Booking Confirmation and Invoice) carefully. Contact us immediately if any information which appears on any document appears to be incorrect or incomplete as it may not be possible to make changes later.

In order to confirm your chosen holiday, a deposit of 10% must be made within 10 days of the sending of your Booking Confirmation and Invoice. If your chosen departure date is within two months of your booking, full payment must be made. Full payment must be paid at least two months before departure. If we do not receive all payments due in full within two months of your departure we will send you a written reminder. If relevant payments are not received within one week of this reminder we reserve the right to treat your booking as cancelled by you.
As Oxalis Holidays Ltd. is a UK-based company, all payments must be taken in British Pounds. Prices in other currencies on this website are a guide only and the exact price shown on your credit card statement depends on the exchange rate on the day the credit card is charged.

A binding contract between us comes into existence when we dispatch your Booking Confirmation and Invoice to the party leader. English law (and no other) will apply to this contract and to any dispute, claim or other matter of any description which arises between us.

The Company's tours will only operate where the group reaches a minimum number. We reserve the right to cancel your tour for any reason. Cancellations will not normally be made within 28 days of departure date unless a situation arises which is beyond our control e.g. a natural disaster, adverse weather conditions, civil/political unrest and/or war, terrorism, industrial action, changes to scheduled transport services, sickness of the group leader. If we cancel your tour we will refund all monies you have paid to us but we will not be liable to compensate you for any inconvenience or incidental expenses you might have incurred.

If you or any other person included on the Booking Form wishes to cancel their booking, the cancellation will only be effective from the date that we receive written notification by registered mail or fax of the cancellation. Irrespective of the reason, the following cancellation charges will be levied:

60 days or more deposit only
59-42 days prior to departure 25% of the total tour price
41-15 days prior to departure 50% of total tour price
14 days prior to departure 100% of the total tour price

We advise you to take out insurance against irrecoverable cancellation costs.

If any member(s) of your party is/are prevented from traveling, the person(s) concerned will be able to transfer their place to someone else (introduced by you) providing the following requirements are complied with. We must be notified of the transfer(s) in writing (giving full details of the original and substitute party member(s)) not less than two weeks before departure. A transfer will not be possible if there is a waiting list for places in which case the available place must be offered to the next person on that list. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £30 must be paid before the transfer can be affected.

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of up to £30 per element altered will be payable together with any costs or charges incurred by us and/or incurred or imposed by any of our suppliers.

Great care has been taken in compiling this website and the information contained is as accurate as possible. It contains the proposed itinerary for each tour. However, our tours are planned months in advance and they may include the services of other independent suppliers e.g. accommodation providers, vehicle hire companies etc. Since we do not have control over such suppliers, we reserve the right to make certain changes to the tours. Changes to your tours will normally be minor and you are asked to accept them. If we make significant changes to your tour arrangements, we will inform you at the earliest possible opportunity. A significant change is a change to the dates of the tour or a change of itinerary or type or grade of accommodation. In such cases you will have the choice of either accepting the change, or booking an alternative tour (and paying or receiving a refund in respect of any differences in tour price), or canceling your holiday and receiving a full refund of all payments made. Whichever you choose, you will also receive compensation of £25 per person if the significant change is made within 28 days of departure. However, no compensation will be paid if the change was due to reasons beyond our control such as a natural disaster, adverse weather conditions, civil/political unrest and/or war, terrorism, industrial action, changes to scheduled transport services, sickness of the group leader.

We reserve the absolute right to make changes to the itinerary of any tour that might, for example, enable us to take advantage of any opportunities that may arise, or changes that may be required due to the cancellation of scheduled transport services, changing political situations, weather conditions, natural disasters, sickness etc. Such decisions would be made at the discretion of the Company or tour leader. However, every effort will be made to include all the features of the tour originally proposed in the brochure or what we consider to be similar alternatives. The cost of any services not used will not be refunded. Your signature on the Booking Form indicates that you accept the need to adapt to itineraries when deemed necessary by the Company or the tour leader.

You must have travel insurance. This travel insurance must cover personal accident, medical expenses and repatriation expenses (including helicopter rescue and air ambulance), and cancellation. We strongly recommend that the cover also includes loss of personal belongings and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You should also ensure that there are no exclusion clauses limiting protection for the type of activities (such as trekking or rafting) included in your holiday.
If you do not have this level of cover then we may refuse to carry you unless and until you purchase sufficient insurance. In such circumstances you have no claim against the Company or its agents.
Any claims concerning matters for which you are insured must be directed to your insurers.

The nature of the tours offered by the Company means that you will experience conditions which are different to those in your normal life. There is always the risk of loss or damage to property, injury and/or general discomfort. There may be times when the tour leader has to make decisions on behalf of the group. Your signature also signifies that all persons named thereon will abide by such decisions. In addition, the tour leader reserves the right, at his/her discretion, to have any member of the group leave at any stage in the tour if the leader considers that the person's conduct is illegal or likely to harm, cause distress to, or annoy, other members of the group, other members of the Company, or any third party or any property. Any member of the group conducting himself/herself in such a manner will relinquish the right to refund and/or further services of the leader or any responsibility or liability of the Company.

We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. If there are any changes to the published prices, these will be confirmed at the time of booking. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. We will not change the confirmed price of your holiday due to fluctuations in currency exchange rates.

We trust that your tour will be successful. However, if you do have a complaint, you must discuss the matter with your tour leader who will endeavour to right the situation as soon as possible. If the problem is not solved to your satisfaction you must write to the company within 28 days of your return home.

Bookings are accepted on the understanding that all persons traveling are normally in good health and able to fulfill the physical demands of the chosen holiday, and that clients appreciate the risks associated with walking holidays and that they undertake the holiday at their own risk. Please do not take risks while on an activity holiday. In the interests of safety, you must follow the guidance provided by anybody on our behalf; comply with any local codes of conduct, and act sensibly and prudently at all times. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

If you have any special request, you must advise us at the time of booking and clearly note it on your booking form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be met unless we have specifically confirmed this in writing. Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the request on your Booking Confirmation and Invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

We are a member of the Travel Trust Association, a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts. Every member puts customer funds into a designated trust account, supervised by an independent trustee. Your funds are held in this account and may not be released unless you receive your holiday. This means that your booking with us will be protected as follows in the unlikely event of our being unable to provide your contracted arrangements due to our insolvency: in most cases your money will still be held within our Trust account, and will be available to pay for your holiday.

Please note, the information and prices shown on this site and in our brochures may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website, brochure and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. This website is our sole responsibility.